Accessibility statement

Our commitment

Valore aims to make its editorial pages readable and usable for as many people as possible. We use semantic headings, keyboard-friendly links, visible focus states, descriptive alternative text and responsive layouts. We continue to review colour contrast and language clarity.

Known limitations

Some older linked documents may not meet every accessibility expectation. Third-party pages are outside our control. If you encounter a barrier, tell us the page, device, browser and the task you were trying to complete.

Alternative formats

Contact us at 14 Willow Creek Road, Sutton Coldfield, West Midlands, B75 7FH, UK or 0161 496 0285. We will consider reasonable requests for an accessible alternative. We aim to acknowledge requests within five working days.

Review date

This statement was updated on 5 October 2026 and will be reviewed by 5 October 2027, or sooner after a significant site change. We welcome practical feedback from readers.

Privacy

Please do not send sensitive medical information when reporting an accessibility issue. Our privacy and cookies policies explain how ordinary contact information is handled.

Our approach is informed by the Web Content Accessibility Guidelines and by the practical expectations of the Equality Act 2010. Pages use a consistent header, meaningful link text, logical heading order and layouts that adapt to smaller screens. We aim to avoid conveying essential information through colour alone. Readers can enlarge text through browser controls without needing a separate version of the site.

Keyboard users should be able to move through navigation, links, forms and controls in a visible order. Focus indicators are retained so the active element can be located. Images used for editorial meaning include descriptive alternative text, while decorative imagery is treated as non-essential. We continue to check headings, landmarks, form labels and the reading order of content after significant updates.

Some interactions may behave differently with assistive technology, older browsers, high-contrast settings or browser extensions. A third-party document may have a different structure, and an external service may change without notice. Please identify the exact URL and, where possible, the assistive technology and browser involved. This information helps us reproduce the barrier rather than guessing at its cause.

Requests for a text explanation, accessible document or alternative communication method can be sent to the address above or by telephone on 0161 496 0285. We aim to acknowledge a request within five working days and provide an initial response within 10 working days. More complex requests may require additional time, and we will explain the expected timing rather than leave a reader without an update.

We do not require a diagnosis or detailed personal information to investigate an accessibility issue. Please share only the information needed to describe the barrier, such as the page, task and error message. Contact details are handled according to the privacy and cookies policies. If a reader is dissatisfied with the response, they may ask for the matter to be reviewed by the editorial desk.

Revision record: this statement was reviewed on 5 October 2026 after the previous review on 12 March 2026. It is scheduled for another review by 5 October 2027, or sooner after a major redesign, new content system or reported barrier. Feedback remains welcome throughout the year.

Our approach is informed by the Web Content Accessibility Guidelines and the practical expectations of the Equality Act 2010. Pages use consistent navigation, logical heading order, meaningful link text and layouts that adapt to smaller screens. Essential information is not intended to depend on colour, sound or pointer movement alone. Readers can use browser zoom and text enlargement without needing a separate version of the site.

Keyboard users should be able to move through navigation, links, forms and controls in a visible order. Focus indicators are retained so the active element can be located. Images used for editorial meaning receive descriptive alternative text, while decorative images are treated as non-essential. We review landmarks, form labels, heading hierarchy and reading order after significant updates.

Some older documents, embedded services or third-party pages may not meet every accessibility expectation. Browser extensions, high-contrast settings and assistive technologies can also expose issues that are not visible in a standard review. Please provide the exact page, device, browser, assistive technology if relevant and the task you were trying to complete. This information helps us reproduce the barrier without requesting unnecessary personal details.

Requests for a text explanation, accessible document or alternative communication method can be sent to 14 Willow Creek Road, Sutton Coldfield, West Midlands, B75 7FH, UK or 0161 496 0285. We aim to acknowledge a request within five working days and provide an initial response within 10 working days. More complex requests may require additional time, and we will explain the expected timing. We do not require a diagnosis to investigate an accessibility issue.

Feedback is handled under the privacy and cookies policies and is normally retained for up to 24 months so that recurring barriers can be tracked. If a reader is dissatisfied with the response, they may ask for review by the editorial desk. We may provide a practical workaround while a structural fix is being assessed. Revision record: reviewed 5 October 2026 after the previous review on 12 March 2026, with another review planned by 5 October 2027 or sooner after a major redesign.